FAQs

Ordering is straightforward: select the pet products you need, add them to your cart, check out by providing shipping and payment information, and click 'Pay Now'. You will receive an email confirmation when your order ships.

Yes, modifications or cancellations are possible before your order is dispatched. Contact our customer support immediately at info@fleatickworm.com to adjust your order.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Afterpay, Google Pay and Shop Pay. Your transactions are safely encrypted for your security.

After dispatch, you'll receive an email with a tracking link.

Shipping is free on orders over $49 or $5 for order less than $49. Orders typically ship within 1-2 business days, and standard shipping takes about 6-8 business days.

Update your shipping details before your order is shipped by immediately contacting our customer service team at info@fleatickworm.com. Once shipped, address changes are no longer possible.

If the product you ordered isn't suitable—whether due to a mistake in ordering or a change of mind—you can return items within 30 days, provided they remain unopened, unused, and in their original packaging. Please note that you will be responsible for the cost of returning the product via courier.

If you would like to request a return or replacement, please send us a message with your order number.

If the product you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.

FleaTickWorm.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, FleaTickWorm.com does not take title to the refunded item.

If your order is incorrect or arrives damaged, please take photos of the product and email our customer service with your order number and a description of the problem. We will promptly arrange for a replacement or a refund.

Refunds are processed back to the original payment method within 5 business days after we receive your returned item. Confirmation will be sent via email once your refund is issued.

We'd love to hear from you! The easiest way to get in touch is through our Contact Page. Simply fill out the form, and a member of our customer support team will get back to you as soon as possible.

Yes, all products offered on FleaTickWorm.com are sourced from reputable manufacturers and undergo strict quality control checks to ensure they are safe and effective. Each product comes with detailed descriptions and usage guidelines to help you choose the right product for your pet’s specific needs. However, we recommend consulting with your veterinarian to ensure the product is suitable for your pet, especially if they have pre-existing health conditions.

We guarantee the authenticity of all our products by sourcing directly from authorized wholesalers and manufacturers. Each product is stored and handled in conditions that meet or exceed industry standards to ensure they maintain their efficacy and safety. Our commitment to quality includes regular audits and compliance checks to uphold strict safety standards.

If you believe a product purchased from our site is faulty or has caused an adverse reaction in your pet, please discontinue use immediately and contact our customer support team. We advise consulting your veterinarian as soon as possible. Please provide us with details of the issue, and we will guide you through the process of returning the product if necessary, along with arranging for a replacement or refund. Your pet's health is our utmost priority, and we are committed to resolving any concerns swiftly and satisfactorily.

At FleaTickWorm.com, we offer prescription pet health products without the need for a prescription by utilizing a fully legal and regulatory-compliant importation system. Our products are sourced from locations with different pharmaceutical regulations, such as New Zealand, where these items do not require a prescription. This approach allows us to provide essential pet medications more conveniently while adhering strictly to legal standards.

Absolutely. It is legal to purchase these products from us without a prescription. We ensure all our prescription pet health products are sourced and imported in compliance with U.S. federal regulations. Our customers can be confident that they are receiving safe, legal, and effective treatments for their pets without the complexity of obtaining a prescription. This system not only complies with the law but also enhances access to vital pet medications, making pet care more accessible for everyone.

All of our pet health products are overseen by a qualified veterinarian who ensures they meet the highest safety and efficacy standards. These products are sourced from trusted suppliers in New Zealand, adhering to strict local and U.S. regulations. Our overseeing veterinarian not only ensures the products are safe but also trusts them enough to use them on their own pets. At FleaTickWorm.com, your pet's health and wellbeing are our number one priority.